Tourism & Hospitality
Whether you are running an aggregated hotel booking site or managing a regional hotel chain, new challenges have emerged in the tourism and hospitality industry as consumer behaviour swings. Communication such as guest profiling and customer engagement channel, as well as payment acceptance continue to form structural business function for this industry.
MC Payment works with a wide range of leading industrial providers, integrating payment solutions to provide an array of powerful channels for businesses to enhance customer engagement.
Even with the commonality of credit cards, prepaid cards remain an attractive option to travellers. Transactions can be speedy, and usage remained easy. Payment security is never compromised, while the need of handling chunks of cash is reduced.
Through collection of floats, business’ cash flow has already greatly increased even before transaction takes place. Furthermore, customers are held captive, which encourage returning business.
Make your customer continues to feel like a VIP with immediate gratification. Through an integrated engine, rewards & redemptions (R&R) solution, instant redemption (IR) solution and a back end customer management system (CMS) are just a click away. IR can be on the mobile platform, some of the mobile platform such as iPhones, Blackberry & Android etc.
Among the industry, loyalty programs continue to be a great way to differentiate oneself from the crowd and save businesses from the customer churn and enhance overall value offered to the customer. Benefits such as customer retention, winning back lost customers and building relationships and advocacy cannot be overlooked.
Promotions allows merchants to offer discounts or vouchers to customers who have participated in specific promotions before or who fall in a specific demographic. This powerful engine saves much time and effort to help administrators be able to quickly send targeted promotions to prequalified customers.
True Omni-Channel Payments
MC Payment offers a truly omni-channel payment platform for hospitality and tourism industry. Whether you require payment collections for concierge services, payments at reception counter, or online purchase for room rental, we offers merchants a unified single point of access. Further, we support cross-border payments, where your regional chain or overseas branches will also enjoy what headquarter has.